Advice and answers from the Beryl team

COVID-19 and Beryl Bikes

Advice for using Beryl Bikes during the COVID-19 pandemic

Contact us + General Help

Email support@beryl.cc or call us on 020 3003 5044

Rider help - FAQs

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

Pricing, payments and promotions

Learn how to add payment cards, find your payment history and how your bundle of minutes works.

Managing your Account

Journey history, logging out and deleting your account

Beryl e-Bikes

Information on hiring and riding Beryl e-bikes, our electric assist bikes

Beryl e-Scooters

Pricing, instructions and information for scooters

Bournemouth, Christchurch and Poole (BCP)

Information specific to our scheme in Bournemouth, Christchurch and Poole

Hereford

Information specific to our scheme in Hereford

Watford

Information specific to our scheme in Watford

Norwich

Information specific to our scheme in Norwich

Isle of Wight

Information specific to our scheme on the Isle of Wight

Greater Manchester

About Manchester Bee Network Bike Hire

Promotions

Details on promotions across Beryl schemes

Cargo Bike Share

Information regarding hiring cargo bikes in London