Advice and answers from the Beryl team

Rider help - FAQs

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

Our vehicles

Contact us + General Help

Email support@beryl.cc or call us on 020 3003 5044

Managing your Account

Journey history, logging out and deleting your account

Pricing, payments and promotions

Learn how to add payment cards, find your payment history and how your bundle of minutes works.

Unlocking via SMS

Services website, unlocking a vehicle via SMS

Cornwall e-bikes

Bournemouth, Christchurch and Poole (BCP)

Information specific to our scheme in Bournemouth, Christchurch and Poole

Greater Manchester

About Manchester Bee Network Bike Hire

Norwich

Information specific to our scheme in Norwich

Watford

Information specific to our scheme in Watford

Isle of Wight

Information specific to our scheme on the Isle of Wight

Cargo Bike Share

Information regarding hiring cargo bikes in London

COVID-19 and Beryl Bikes

Advice for using Beryl Bikes during the COVID-19 pandemic