π£οΈ How to Report It
You can contact us in two quick ways:
β
π¬ Live Chat
Head to our website
Tap the "Live Chat" button at the bottom right of the page
Enter your name and email to start chatting
Tell us what youβve found and where & weβll take it from there
π± You can also access Live Chat in the Beryl app on the map view.
β
π§ Prefer to Email?
No problem! Just email us at starlingbankbikes@tfgm.com with the following:
π Location (a Google Maps pin is ideal)
π‘ What3Words location β https://what3words.com
π’ Vehicle number (usually near the handlebars or frame)
πΊοΈ Any helpful landmarks or reference points
β
Why It Matters
Reporting damaged or misplaced vehicles helps us:
Keep the streets tidy
Make sure bikes and scooters are safe and ready to use
Improve the experience for everyone in your community
Thanks for doing your part to keep the Starling Bank Bike fleet rolling smoothly π