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🏥 Found a Damaged or Abandoned Starling Bank Bike?

Thanks for keeping an eye out 👀

Scott avatar
Written by Scott
Updated this week

🗣️ How to Report It

You can contact us in two quick ways:
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💬 Live Chat

  1. Head to our website

  2. Tap the "Live Chat" button at the bottom right of the page

  3. Enter your name and email to start chatting

  4. Tell us what you’ve found and where & we’ll take it from there

📱 You can also access Live Chat in the Beryl app on the map view.
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📧 Prefer to Email?

No problem! Just email us at starlingbankbikes@tfgm.com with the following:

  • 📍 Location (a Google Maps pin is ideal)

  • 🔡 What3Words location — https://what3words.com

  • 🔢 Vehicle number (usually near the handlebars or frame)

  • 🗺️ Any helpful landmarks or reference points
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Why It Matters

Reporting damaged or misplaced vehicles helps us:

  • Keep the streets tidy

  • Make sure bikes and scooters are safe and ready to use

  • Improve the experience for everyone in your community

Thanks for doing your part to keep the Starling Bank Bike fleet rolling smoothly 💚

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