Whether you're dealing with a technical issue, have a question about your ride, or simply need a hand navigating the app, our friendly Customer Service Team is here to help. We offer three simple ways to get in touch so you can choose what works best for you: live chat, email or phone.
🚲 Live Chat Support — Fastest Way to Get Help
For real-time assistance, live chat is the quickest and easiest way to reach us.
How to Access Live Chat:
Open the app and go to the map view
Tap the "Live Chat" button in the top right corner
Select "Send us a message" and choose the reason for contacting us
A team member will be with you shortly
Live Chat Hours:
Monday to Sunday: 7 AM to 9 PM (GMT)
📧 Email Support — For Non-Urgent Inquiries
Prefer to write to us? Our team also handles queries via email. We aim to respond within 24 hours.
How to Contact Us via Email:
Send your email to starlingbankbikes@tfgm.com
Please include:
The email address registered to your account
The mobile number linked to your account
A detailed description of your issue or question
Email Support Hours:
Monday to Sunday: 7 AM to 9 PM (GMT)
📞 Phone Support
If you would rather talk to someone directly, give us a call during our business hours.
How to Contact Us by Phone:
Dial 0161 244 1000
Choose option 6, then option 1
Phone Support Hours:
Monday to Friday: 7 AM to 8 PM (GMT)
Saturday to Sunday: 8 AM to 8 PM (GMT)
No matter how you get in touch, our team is ready to help make your experience with Starling Bank Bikes as smooth and enjoyable as possible.