Once you have set up an account on our Services Website (if you haven't done this yet, click here) - please follow the below steps to unlock a vehicle!
Send SMS with vehicle unlock ID (found on the handlebars) to 07360 267460
The bike will unlock, and the journey starts
You will receive an SMS asking to park in a bay and lock the bike at the rear wheel
You can then end your journey by locking the bike
You will receive an SMS confirming
Please be aware that e-scooters/Cornwall bikes cannot be unlocked via SMS!
Live Chat Support
Our dedicated Customer Service Team is available to assist you through our live chat feature. This is the quickest way to get real-time support for any issues or questions you may have.
How to Access Live Chat:
In the map view, our "Live Chat" button is located at the top right corner of the page.
Click on the "Live Chat" button and select "Send us a message"
Please choose the reason for contacting us.
A representative will be with you shortly to assist you.
Live Chat Hours:
Monday to Sunday: 7 AM - 9 PM (GMT)