Parking your bike
Your Beryl Bike journey ends when you lock the bike, unless you choose to pause your ride. If you fail to lock your bike at the end of a journey you'll continue to be charged, so always take a moment to double check!
You can find more information about parking here
Locking the bike
We have different bikes available, so first you will need to identify which bike you are riding. Read more about the different bikes available here.
Beryl pedal bike and e-bike
These bikes need to be locked manually.
The lock is located on the left-hand side of the bike just above the rear wheel behind the seat post. Please push the metal knob down to lock the bike.
When the lock is fully closed, it will chime to let you know. The rear red light will also flash. Check in your app to see if your journey has ended. If your journey is still live, it means the lock isn't closed properly - try pushing the lock lever down a bit more until it clicks into place.
Segway e-bike
The Segway bikes do not need to be locked manually.
Please follow these steps to properly end your journey and secure the Segway bike:
Park your bike safely and lower the stand.
End your journey in the app by clicking the 'End Journey' button.
Note: When the bike is properly locked, you'll hear the bike chime and you'll get confirmation of the end of the ride in your app.
If you are having any problems, please get in touch with customer support via the live chat!