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Getting in touch with Starling Bank Bikes
Getting in touch with Starling Bank Bikes

When and how to contact customer support

Maria avatar
Written by Maria
Updated over a week ago

If you need to contact someone about your Starling Bank Bikes account or troubleshoot a bike or journey question, please contact Beryl directly through the in-app chat, online webchat at, by emailing, or by calling 0203 0035 044. You can also report vandalism or abandoned bikes to Beryl.

The Beryl customer support team is available seven days a week from 7am to 9pm.

For any questions about the Starling Bank Bikes, contact the TfGM customer support team:

Phone: 0161 244 1000 select option 6, then option 1

Monday to Friday: 7am-8pm

Weekends: 8am-8pm

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