If you find that the vehicle you have just unlocked is damaged, please return it to a cycle hire station and contact the Beryl Support Team.
Should you encounter any issues with a vehicle during a ride that hinders your ability to continue using or securely locking the vehicle, kindly cease riding in a safe location and promptly contact us to ensure refund eligibility.
If you have just finished a ride and want to report a fault with the vehicle you just used, you can click on "help" and then "Damaged vehicle" on your journey summary screen.
The easiest way to report a broken or damaged vehicle is to report it via the Beryl app. You can do this by clicking on the spanner icon 🔧 within the app to report any damage to the team.
Live Chat Support
Our dedicated Customer Service Team is available to assist you through our live chat feature. This is the quickest way to get real-time support for any issues or questions you may have.
How to Access Live Chat:
In the map view, our "Live Chat" button is located at the top right corner of the page.
Click on the "Live Chat" button and select "Send us a message"
Please choose the reason for contacting us.
A representative will be with you shortly to assist you.
Live Chat Hours:
Monday to Sunday: 7 AM - 9 PM (GMT)
Please give us as much detail as possible, including the number on the vehicle, when reporting a fault so we can get the vehicle fixed as soon as possible and back out on the street.