Live Chat Support
The fastest way to get support is through our Live Chat feature in the app. Our friendly team is online and ready to assist you in real time.
β
π’ Live Chat Hours: Monday to Sunday | 7 AM to 9 PM (GMT)
β
How to access Live Chat:
Open the Beryl app and go to the map view
Tap the "Live Chat" button in the top-right corner
Select "Send us a message"
Choose your reason for contacting us
One of our team members will be with you shortly
β
Email Support
If your query isn't urgent or you'd prefer to email us, weβve got you covered there too
β
Email us at support@beryl.cc
β
π Email Support Hours: Monday to Sunday | 7 AM to 9 PM (GMT)
β
We aim to reply to all emails within 24 hours β
β
When emailing, please include:
The email address linked to your Beryl account
The mobile number linked to your Beryl account
A detailed description of your issue or question
We're Here for You
No matter how you get in touch, our Customer Service Team is committed to making your Beryl experience as smooth as your ride π