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πŸ’¬ Need Help?

Whether you're riding or just planning your next trip, our team is ready to help with any questions or issues.

Scott avatar
Written by Scott
Updated this week


Live Chat Support

The fastest way to get support is through our Live Chat feature in the app. Our friendly team is online and ready to assist you in real time.
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🟒 Live Chat Hours: Monday to Sunday | 7 AM to 9 PM (GMT)
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How to access Live Chat:

  1. Open the Beryl app and go to the map view

  2. Tap the "Live Chat" button in the top-right corner

  3. Select "Send us a message"

  4. Choose your reason for contacting us

  5. One of our team members will be with you shortly
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Email Support

If your query isn't urgent or you'd prefer to email us, we’ve got you covered there too
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Email us at support@beryl.cc
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πŸ•’ Email Support Hours: Monday to Sunday | 7 AM to 9 PM (GMT)
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We aim to reply to all emails within 24 hours βœ…
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When emailing, please include:

  • The email address linked to your Beryl account

  • The mobile number linked to your Beryl account

  • A detailed description of your issue or question



We're Here for You

No matter how you get in touch, our Customer Service Team is committed to making your Beryl experience as smooth as your ride πŸ’š

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