Whether you're riding one of our classic pedal bikes or a zippy e-Bike, locking up properly is key to ending your journey (and avoiding extra charges)
Here's how to finish your ride the right way 👇
Pedal Bikes & E-Bikes (Manual Lock)
These bikes use a manual lock, so it's up to you to make sure they're secured at the end of your ride
Here's how:
✅ Find an active Beryl Bay to park in
🔎 Locate the lock on the left-hand side, just above the rear wheel
⬇️ Push the metal knob down firmly to close the lock
🔔 You’ll hear a chime and see the rear light flash
📱 Check your app for confirmation that the journey has ended
⚠️ If your ride is still active, the lock might not be fully closed. Try pushing it again until it clicks into place.
🛠️ Trouble Locking the Bike?
If you're unable to push the lock all the way down, it’s likely that a spoke is blocking the lock.
🔄 Simply rotate the rear wheel slightly and try again. This should free up the space the lock needs to close properly.
E-Bikes (Remote Lock via App)
Our latest e-Bikes are even easier to lock. It’s all done through the app.
Here's how:
✅ Find an active Beryl Bay to park in
📲 Open your Beryl app
🔘 Tap 'End Journey'
You'll hear a chime when the bike locks successfully, and the app will confirm the end of your ride.
❗Why Locking Matters
If your bike isn’t locked correctly:
🚨 Your ride will stay live
💸 You’ll continue to be charged
So whether you're locking by hand or using the app, take a few extra seconds to double check. It saves time, money, and keeps the bikes safe for the next rider 💛