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How to Lock Your Bike and End Your Ride πŸ”

Guide on how to lock your Starling Bank Bike

Ana avatar
Written by Ana
Updated today

Whether you're riding one of our classic pedal bikes or a zippy e-Bike, locking up properly is key to ending your journey (and avoiding extra charges)
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Here's how to finish your ride the right way πŸ‘‡
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Pedal Bikes & E-Bikes (Manual Lock)

These bikes use a manual lock, so it's up to you to make sure they're secured at the end of your ride
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Here's how:

  1. βœ… Find an active Beryl Bay to park in

  2. πŸ”Ž Locate the lock on the left-hand side, just above the rear wheel

  3. ⬇️ Push the metal knob down firmly to close the lock

  4. πŸ”” You’ll hear a chime and see the rear light flash

  5. πŸ“± Check your app for confirmation that the journey has ended

⚠️ If your ride is still active, the lock might not be fully closed. Try pushing it again until it clicks into place.
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πŸ› οΈ Trouble Locking the Bike?

If you're unable to push the lock all the way down, it’s likely that a spoke is blocking the lock.
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πŸ”„ Simply rotate the rear wheel slightly and try again. This should free up the space the lock needs to close properly.
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E-Bikes (Remote Lock via App)

Our latest e-Bikes are even easier to lock. It’s all done through the app.
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Here's how:

  1. βœ… Find an active Beryl Bay to park in

  2. πŸ“² Open your Beryl app

  3. πŸ”˜ Tap 'End Journey'

You'll hear a chime when the bike locks successfully, and the app will confirm the end of your ride.
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❗Why Locking Matters

If your bike isn’t locked correctly:

  • 🚨 Your ride will stay live

  • πŸ’Έ You’ll continue to be charged

So whether you're locking by hand or using the app, take a few extra seconds to double check. It saves time, money, and keeps the bikes safe for the next rider πŸ’›

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