If you need to contact someone about your Starling Bank Bikes account or troubleshoot a bike or journey question, please contact Beryl directly through the in-app chat, online webchat at beryl.cc, by emailing support@beryl.cc, or by calling 0203 0035 044. You can also report vandalism or abandoned bikes to Beryl.
The Beryl customer support team is available seven days a week from 7am to 9pm.
For any questions about the Starling Bank Bikes, contact the TfGM customer support team:
Phone: 0161 244 1000 select option 6, then option 1
Email: starlingbankbikes@tfgm.com
Monday to Friday: 7am-8pm
Weekends: 8am-8pm