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Getting in touch with Starling Bank Bikes
Getting in touch with Starling Bank Bikes

When and how to contact customer support

Maria avatar
Written by Maria
Updated over a week ago

If you need to contact someone about your Starling Bank Bikes account or troubleshoot a bike or journey question, please contact Beryl directly through the in-app chat, online webchat at beryl.cc, by emailing support@beryl.cc, or by calling 0203 0035 044. You can also report vandalism or abandoned bikes to Beryl.

The Beryl customer support team is available seven days a week from 7am to 9pm.

For any questions about the Starling Bank Bikes, contact the TfGM customer support team:

Phone: 0161 244 1000 select option 6, then option 1

Monday to Friday: 7am-8pm

Weekends: 8am-8pm

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