If you are riding in one of the Beryl schemes which have bike stands:

Our bikes are designed to be tethered to the stands, to keep bikes tidy and out of the way of pavement users.

However, the Beryl system has been designed to be flexible, so if you arrive at a Beryl Bay and the stands are already full, please park your bike neatly alongside the other bikes, as close in to the stands as you can so the bike isn't obstructing any access areas or pavement, and push the lock down to close.

Even if there is no stand available, you must lock the bike to end your journey. When the bike is locked, you'll hear the bike beep and you'll get confirmation of the end of the ride in your app.

Our system can recognise that you're locking the bike in a Beryl Bay even if the stand is full. If you believe you've been charged an incorrect out of bay fee, please let our customer service team know as soon as possible so they can look into it. It's helpful if you can take a photo of where your bike is too so we can adjust our system if necessary.

If you are in a scheme that does not have bike stands:

You can park in any active bay in your map without excess charges. If a bay states it is full-capacity, you are still able to park there without being charged.