Once you have set up an account on our Services Website (if you haven't done this yet, click here) - please follow the below steps to unlock a vehicle!
Send SMS with vehicle unlock ID (found on the handlebars) to 07360 267460
The bike will unlock, and the journey starts
You will receive an SMS asking to park in a bay and lock the bike at the rear wheel
You can then end your journey by locking the bike
You will receive an SMS confirming
Please be aware that e-scooters/Cornwall bikes cannot be unlocked via SMS!
If you need any assistance with this give us a call:
You can call our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday.