Ending your e-Scooter journey correctly is essential to avoid additional charges and ensure the scooter is available for the next rider.
Follow the steps below every time you finish your ride. 👇
Park in an Active Beryl Bay
Before ending your journey, make sure you've parked the e-Scooter in an active Beryl Bay.
📍 All active bays (where you can park our vehicles free of charge) are shown on the in-app map as rectangle symbols.
🅿️ While your journey is active, you'll also see 'P' symbols on the map to help you locate the nearest available parking bay.
⚠️ Always use the in-app map to find your nearest active bay. If a bay has been suspended or is temporarily unavailable, it will not appear on the map.
Lock the Scooter in the App
Once you've parked correctly:
📲 Open the Beryl app.
🔘 Tap 'End Journey' to remotely lock the e-Scooter.
🔔 Wait for the confirmation that the scooter has successfully locked.
Check Your Journey Has Ended
Before walking away:
✅ Check that your journey has ended in the app.
📱 Ensure you receive the end-of-ride confirmation screen.
Wait for Your Invoice
Once your journey has ended:
💳 Wait for your ride to be invoiced before leaving the scooter.
This confirms your hire has ended successfully.
⚠️ If You Experience Any Issues
If you have any problems ending your journey:
Do not leave the scooter.
Contact Customer Support immediately while you are still with the vehicle.
It is your responsibility to ensure your journey has ended successfully before leaving the e-Scooter.
❗Why This Is Important
If your journey isn't ended correctly:
🚨 Your ride will remain active.
💸 Additional riding charges may continue to accrue.
🛴 The scooter will remain assigned to your account until the journey is ended.
⚠️ You will also be liable for any charges or penalties associated with leaving the scooter unlocked or outside an active bay.
Taking a few extra seconds to confirm your ride has ended can help you avoid unnecessary charges and ensures the scooter is ready for the next rider. 💚