Step 1: Access the End Ride Option
From the main screen, tap “End My Ride.”
Step 2: Open End Ride Help
Select “End ride help” from the menu that appears.
Step 3: Select Your Issue
Choose the option that best matches your situation:
🅿️ “Bay is full” – select this if there’s no space available in the bike bay.
🔒 “Can’t use front lock” – select this if you’re having trouble locking the bike.
💡 Tip: Even if your issue is different, select one of these options to help the app complete the ride ending process.
Step 4: Confirm End of Ride
Finally, tap “End my ride” to confirm.
✅ You’ll see a confirmation message once your ride has successfully ended.
🗺️ Visual Guide
You’ll go through four main screens in the app:
End Ride Help Menu – shows “Bay is full” and “Can’t use front lock” options.
Map View – displays your current location and nearby bays.
Dock and Lock Instructions – guides you on how to secure your bike.
Final Confirmation – tap the “End ride” button to finish.
💬 Still Having Issues?
If you’ve followed these steps and your ride still doesn’t end properly, don’t worry, our friendly Team Starling Bank Bikes is here to help.
Open the chat feature in the app to contact support.
We’ll make sure your ride is closed correctly and any issues are resolved.