Step 1: Access the End Ride Option
From the main screen, tap āEnd My Ride.ā
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Step 2: Open End Ride Help
Select āEnd ride helpā from the menu that appears.
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Step 3: Select Your Issue
Choose the option that best matches your situation:
š æļø āBay is fullā ā select this if thereās no space available in the bike bay.
š āCanāt use front lockā ā select this if youāre having trouble locking the bike.
š§ Rear Lock Issues: If the rear lock does not secure, try moving the back wheel slightly as the spokes may block the locking mechanism.
š² Stuck Lock: Shake the bike gently by grabbing the seat and moving it up and down to release a stuck lock.
š” Tip: Even if your issue is different, select one of these options to help the app complete the ride ending process.
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š” Tip: If your ride is paused in the app, unpause it before attempting to end the ride, as paused rides cannot be ended even if the rear lock is secured.
Step 4: Confirm End of Ride
Finally, tap āEnd my rideā to confirm.
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Youāll see a confirmation message once your ride has successfully ended.
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š” Tip: If the app does not register the locked state immediately, refresh the app and wait a moment for the system to update. This can help resolve synchronization delays.
šŗļø Visual Guide
Youāll go through four main screens in the app:
End Ride Help Menu ā shows āBay is fullā and āCanāt use front lockā options.
Map View ā displays your current location and nearby bays.
Dock and Lock Instructions ā guides you on how to secure your bike.
Final Confirmation ā tap the āEnd rideā button to finish.
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š” Tip: For e-bikes without manual locks, ensure you end your ride within an active parking bay, indicated by rectangle symbols on the in-app map. Avoid suspended bays as they will not appear on the map.
š¬ Still Having Issues?
If youāve followed these steps and your ride still doesnāt end properly, donāt worry, our friendly Team Beryl is here to help.
Open the chat feature in the app to contact support.
Weāll make sure your ride is closed correctly and any issues are resolved.
If troubleshooting fails, submit a brief video or photo showing your attempts to lock the bike. This evidence helps speed up resolution and ensures accurate charge adjustments.
Refunds for lock-related issues will be processed within 5ā10 business days, depending on your bank.