If your Starling Bank Bike has gone missing because it was left unlocked, please contact us immediately to report it stolen
Reporting Stolen Vehicles to the Police 🚓
Stolen vehicles must be reported to the police right away. You will receive a Crime Reference Number once you file the report. When you notify Beryl, we will fully cooperate with police investigations. For updates, please contact your local police department. Don’t forget to submit your Crime Reference Number to our Support Team
Your Responsibility as a Rider ⚠️
While the vehicle is on hire, it is your responsibility to look after it. If you leave the bike unattended, it must be securely locked. You should either end your journey or pause your ride in the app. If you choose to pause, wait until the app confirms your ride is paused before leaving the bike.
Fees for Unlocked or Stolen Vehicles 💷
If a vehicle is stolen while unlocked or left unattended, you will be charged a £30 flat fee.
Need Help? Use Our Live Chat Support 💬
Our Customer Service Team is ready to assist you through our live chat. This is the fastest way to get real-time help with any issues or questions.
How to Access Live Chat:
Open the map view in the app
Tap the Live Chat button at the top right corner
Select Send us a message
Choose your reason for contacting us
A representative will join shortly to assist you
Live Chat Hours:
Monday to Sunday: 7 AM - 9 PM (GMT)
Looking after your vehicle keeps Beryl safe and reliable for everyone. If you need support, our team is here to help every step of the way