What is the Starling Bank Bike Zone? 📍
Starling Bank Bikes are designed to operate within a specific, large area called the Permitted Riding Zone. This zone is set in partnership with local councils. You can see the exact boundaries clearly marked in the app, and there’s also a map available on our website.
Riding Across Zone Boundaries 🚦
If you start your ride inside the Permitted Riding Zone, you can cross the boundaries with no penalty as long as you finish and lock your vehicle back inside the zone.
Locking Outside the Permitted Riding Zone ❗
If you lock your bike or scooter outside the Permitted Riding Zone, an Out of Zone charge will be added to your ride. You can still unlock the vehicle and ride it back into the zone, but be aware that every time you lock outside the zone, the fee applies, even if you just lock the vehicle briefly, like to pop into a shop.
Leaving Vehicles Outside the Zone for Too Long ⏳
If a vehicle is left outside the zone for more than 24 hours, an extra £80 penalty fee will be charged to cover the cost of recovering and returning the vehicle to the Permitted Riding Zone.
Safety First 🚨
We will never lock a vehicle remotely when it crosses zone boundaries as this could be dangerous for riders.
Check Your Pricing Guide
Out of zone charges vary by area, so please check your local pricing in the app or on the website.
Riding within the Permitted Riding Zone helps us keep the service smooth and available for everyone. Enjoy your ride and ride responsibly 💛