# Beryl - Help Centre

> Beryl Help Section

## Where to Hire

- [🚴 Belfast: Pricing Guide](http://help-bikes.beryl.cc/en/articles/12165069-belfast-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Belfast](http://help-bikes.beryl.cc/en/articles/12165181-riding-passes-in-belfast.md): Everything You Need to Know
- [🚴 BCP: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11654559-bcp-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in BCP 🛴](http://help-bikes.beryl.cc/en/articles/11660518-riding-passes-in-bcp.md): Everything You Need to Know
- [🛴 Beryl E-Scooters in Bournemouth, Christchurch and Poole](http://help-bikes.beryl.cc/en/articles/11697091-beryl-e-scooters-in-bournemouth-christchurch-and-poole.md): Information about e-Scooters
- [🚦 Go Slow and No Go Zones in BCP 🚦](http://help-bikes.beryl.cc/en/articles/11703776-go-slow-and-no-go-zones-in-bcp.md): Your Guide to Go Slow & No Go Zones
- [🚲 Beryl Bonus in BCP 🛴](http://help-bikes.beryl.cc/en/articles/11703854-beryl-bonus-in-bcp.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [How to Hire and Return an eCargo Bike 📦](http://help-bikes.beryl.cc/en/articles/16128668-how-to-hire-and-return-an-ecargo-bike.md): Everything you need to know about hiring and returning the Beryl eCargo Bike.
- [🚴 Bradford: Pricing Guide](http://help-bikes.beryl.cc/en/articles/13925727-bradford-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Bradford](http://help-bikes.beryl.cc/en/articles/13925760-riding-passes-in-bradford.md): Everything You Need to Know
- [🚴 Brighton: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11654747-brighton-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Brighton](http://help-bikes.beryl.cc/en/articles/11660488-riding-passes-in-brighton.md): Everything You Need to Know
- [🚲 Beryl Bonus in Brighton](http://help-bikes.beryl.cc/en/articles/11704676-beryl-bonus-in-brighton.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [🚴 Canterbury: Pricing Guide](http://help-bikes.beryl.cc/en/articles/14138232-canterbury-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Canterbury](http://help-bikes.beryl.cc/en/articles/14138301-riding-passes-in-canterbury.md): Everything You Need to Know
- [How to tether your Beryl Segway🔒](http://help-bikes.beryl.cc/en/articles/14206735-how-to-tether-your-beryl-segway.md): Guide on how to keep your ride secure at a Beryl Bay
- [🚴 Cornwall: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11654804-cornwall-pricing-guide.md): Everything You Need to Know
- [🚲 Beryl Bonus in Cornwall 🛴](http://help-bikes.beryl.cc/en/articles/11704726-beryl-bonus-in-cornwall.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [🚴 Dorchester, Weymouth & Portland: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659737-dorchester-weymouth-portland-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Dorchester, Weymouth & Portland](http://help-bikes.beryl.cc/en/articles/11660414-riding-passes-in-dorchester-weymouth-portland.md): Everything You Need to Know
- [🚴 Guildford: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11654879-guildford-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Guildford](http://help-bikes.beryl.cc/en/articles/11660215-riding-passes-in-guildford.md): Everything You Need to Know
- [🚴 Hereford: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659563-hereford-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Hereford](http://help-bikes.beryl.cc/en/articles/11660176-riding-passes-in-hereford.md): Everything You Need to Know
- [📦 Guide to Beryl Cargo Bikes 🚲](http://help-bikes.beryl.cc/en/articles/11704845-guide-to-beryl-cargo-bikes.md): How to Use Beryl Electric Assist Cargo Bikes Safely
- [🚴 Hertsmere: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659591-hertsmere-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Hertsmere](http://help-bikes.beryl.cc/en/articles/11660156-riding-passes-in-hertsmere.md): Everything You Need to Know
- [🚴 Leeds: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11659623-leeds-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Leeds 🛴](http://help-bikes.beryl.cc/en/articles/11660137-riding-passes-in-leeds.md): Everything You Need to Know
- [💳 What Is the Pre-Authorisation Charge in Leeds?](http://help-bikes.beryl.cc/en/articles/11704882-what-is-the-pre-authorisation-charge-in-leeds.md): What Is a Pre-Authorisation Charge? Everything You Need to Know
- [🚴 Norwich: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11659652-norwich-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Norwich 🛴](http://help-bikes.beryl.cc/en/articles/11659937-riding-passes-in-norwich.md): Everything You Need to Know
- [🛴 Beryl E-Scooters in Norwich](http://help-bikes.beryl.cc/en/articles/11697388-beryl-e-scooters-in-norwich.md): Information about e-Scooters
- [🚲 Beryl Bonus in Norwich 🛴](http://help-bikes.beryl.cc/en/articles/11704927-beryl-bonus-in-norwich.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [🚴 Plymouth: Pricing Guide 🛴](http://help-bikes.beryl.cc/en/articles/11659703-plymouth-pricing-guide.md): Everything You Need to Know
- [🚲 Beryl Bonus in Plymouth](http://help-bikes.beryl.cc/en/articles/11704948-beryl-bonus-in-plymouth.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [🚴 Stevenage: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659712-stevenage-pricing-guide.md): Everything You Need to Know
- [🚴 Watford: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659727-watford-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Watford](http://help-bikes.beryl.cc/en/articles/11659865-riding-passes-in-watford.md): Everything You Need to Know
- [🚴 Worcester: Pricing Guide](http://help-bikes.beryl.cc/en/articles/11659772-worcester-pricing-guide.md): Everything You Need to Know
- [🚲 Riding Passes in Worcester](http://help-bikes.beryl.cc/en/articles/11659827-riding-passes-in-worcester.md): Everything You Need to Know
- [🚲 Beryl Bonus in Worcester](http://help-bikes.beryl.cc/en/articles/11704981-beryl-bonus-in-worcester.md): Earn free ride time by returning out-of-bay vehicles to a parking bay

## Getting started

- [🚲 Set Up, Sign In, and Start Riding 📱](http://help-bikes.beryl.cc/en/articles/11705147-set-up-sign-in-and-start-riding.md): Getting Started with the Beryl App
- [🚲 How to Find and Hire a Beryl Vehicle 🛴](http://help-bikes.beryl.cc/en/articles/11705192-how-to-find-and-hire-a-beryl-vehicle.md): What are the options?
- [🚲 Can I Reserve or Rent Multiple Beryl Vehicles? 🛴](http://help-bikes.beryl.cc/en/articles/11706358-can-i-reserve-or-rent-multiple-beryl-vehicles.md): We get asked this a lot
- [🛡️ How to Stay Safe When Riding](http://help-bikes.beryl.cc/en/articles/13716007-how-to-stay-safe-when-riding.md): Tips for a smooth and secure journey with Beryl
- [Riding a Beryl E-Bike⚡](http://help-bikes.beryl.cc/en/articles/11706456-riding-a-beryl-e-bike.md): Your Guide to Getting Around Easier and Faster
- [Riding a Beryl e-Scooter 🛴](http://help-bikes.beryl.cc/en/articles/11706501-riding-a-beryl-e-scooter.md): Your Guide to Getting Started and Staying Safe
- [Riding a Segway ⚡](http://help-bikes.beryl.cc/en/articles/11706536-riding-a-segway.md): Your Guide to Getting Around Easier and Quicker
- [How to Pause Your Beryl Ride ⏸️](http://help-bikes.beryl.cc/en/articles/11706699-how-to-pause-your-beryl-ride.md): Taking a break during your ride? No problem
- [Can I Ride Outside the Beryl Zone? 🌍](http://help-bikes.beryl.cc/en/articles/11706743-can-i-ride-outside-the-beryl-zone.md): Important information about our riding rules
- [I Left My Vehicle Unlocked and Now It’s Gone 🚓](http://help-bikes.beryl.cc/en/articles/11707130-i-left-my-vehicle-unlocked-and-now-it-s-gone.md): What should I do?
- [What to Do if You're Involved in an Accident During Your Journey](http://help-bikes.beryl.cc/en/articles/11738325-what-to-do-if-you-re-involved-in-an-accident-during-your-journey.md): How to Report an Accident During Your Journey
- [Lock It or Lose It: Avoid Unlocked Charges This Summer ☀️](http://help-bikes.beryl.cc/en/articles/11783250-lock-it-or-lose-it-avoid-unlocked-charges-this-summer.md): Park Smart This Summer: Lock Before You Lounge
- [What Happens If the Bike Stand Is Already Full When I Arrive? 🚲](http://help-bikes.beryl.cc/en/articles/11707315-what-happens-if-the-bike-stand-is-already-full-when-i-arrive.md): Learn what to do if you arrive at a full Beryl bike stand
- [How to Lock Your Bike and End Your Ride 🔐](http://help-bikes.beryl.cc/en/articles/11707397-how-to-lock-your-bike-and-end-your-ride.md): Guide on how to lock your pedal bike, e-Bike or Segway
- [Your Non-Manual Lock E-Bike isn't ending 🔐](http://help-bikes.beryl.cc/en/articles/12817924-your-non-manual-lock-e-bike-isn-t-ending.md): This guide will help you end your bike ride correctly in the app, even if you run into issues with the bike bay or front lock.
- [How to End Your e-Scooter Journey 🛴](http://help-bikes.beryl.cc/en/articles/16050842-how-to-end-your-e-scooter-journey.md): Guide on how to lock your e-Scooter

## e-Scooters

- [🛴 Who Can Hire a Beryl e-Scooter?](http://help-bikes.beryl.cc/en/articles/11711908-who-can-hire-a-beryl-e-scooter.md): Thinking of hopping on a Beryl e-scooter? Before you ride, make sure you meet the legal requirements below.
- [🛴 Stay Safe and Within the Law on a Beryl e-Scooter](http://help-bikes.beryl.cc/en/articles/11712265-stay-safe-and-within-the-law-on-a-beryl-e-scooter.md): Everything You Need to Know for Safe and Legal Riding
- [Data Sharing with the Department for Transport \(DfT\)](http://help-bikes.beryl.cc/en/articles/11712336-data-sharing-with-the-department-for-transport-dft.md): Wondering what data we share with the DfT and why? Here's a simple breakdown to help you understand.
- [🔋How Long Does the Battery Last on a Beryl e-Scooter?](http://help-bikes.beryl.cc/en/articles/11712380-how-long-does-the-battery-last-on-a-beryl-e-scooter.md): Important information around battery percentage and if it runs out whilst on a journey
- [Department for Transport \(DfT\) E-Scooter Survey – What You Need to Know](http://help-bikes.beryl.cc/en/articles/14600435-department-for-transport-dft-e-scooter-survey-what-you-need-to-know.md)
- [🛴 When Are Beryl e-Scooters Available to Hire? 🌝](http://help-bikes.beryl.cc/en/articles/16098480-when-are-beryl-e-scooters-available-to-hire.md): Beryl e-Scooter Operating Hours in BCP & Brighton

## E-bikes

- [🔋How Long Does the Battery Last on a Beryl E-Bike?](http://help-bikes.beryl.cc/en/articles/11712582-how-long-does-the-battery-last-on-a-beryl-e-bike.md): Important information around battery percentage and if it runs out whilst on a journey

## Wallet, Payments and Promotions

- [💳 Introducing Your Wallet in the Beryl App](http://help-bikes.beryl.cc/en/articles/11712650-introducing-your-wallet-in-the-beryl-app.md): Welcome to your Beryl Wallet, your one stop spot to manage your passes, payments and more
- [💳 What Is the Pre-Authorisation Card Check?](http://help-bikes.beryl.cc/en/articles/11712835-what-is-the-pre-authorisation-card-check.md): Here's everything you need to know about the £1 pre-authorisation check that happens when you hire a Beryl Bike or e-Bike
- [🎁 Using a Minute Bundle?](http://help-bikes.beryl.cc/en/articles/11712957-using-a-minute-bundle.md): Here's why you still need £1 on your card
- [🎓 Student Discount with Beryl](http://help-bikes.beryl.cc/en/articles/11712995-student-discount-with-beryl.md): Save 25% on Minute Bundles and Riding Passes until 31 July 2027
- [💼 WiN with Beryl 🚲](http://help-bikes.beryl.cc/en/articles/11713001-win-with-beryl.md): A free travel boost for jobseekers in Greater Norwich

## Managing your account

- [🔐 Logging Out or Deleting Your Beryl Account](http://help-bikes.beryl.cc/en/articles/11713045-logging-out-or-deleting-your-beryl-account.md): Need to take a break or tidy up your account? Here's everything you need to know about logging out or deleting your Beryl account.

## Contact us

- [💬 Need Help?](http://help-bikes.beryl.cc/en/articles/11713067-need-help.md): Whether you're riding or just planning your next trip, our team is ready to help with any questions or issues.
- [🏥 Found a Damaged or Abandoned Beryl Vehicle?](http://help-bikes.beryl.cc/en/articles/11713090-found-a-damaged-or-abandoned-beryl-vehicle.md): Thanks for keeping an eye out 👀
- [🛴 Reporting the Misuse of E-Scooters 🚨](http://help-bikes.beryl.cc/en/articles/11713131-reporting-the-misuse-of-e-scooters.md): Helping keep our streets safe and responsible
- [Making a Complaint](http://help-bikes.beryl.cc/en/articles/13529056-making-a-complaint.md): We always aim to provide a reliable service and helpful support, but we understand that sometimes things don’t go as expected. If you’d like to raise a complaint, we’ve outlined the best way to do ...
- [🚲 Reporting the Misuse of Bikes 🚨](http://help-bikes.beryl.cc/en/articles/16233608-reporting-the-misuse-of-bikes.md): Helping keep our streets safe and responsible

## Greater Manchester

- [🚲 How to Find and Hire a Starling Bike](http://help-bikes.beryl.cc/en/articles/11736627-how-to-find-and-hire-a-starling-bike.md): Whether you're heading to work, running errands, or exploring the city, Starling Bikes has you covered
- [🚲 Can I Reserve or Rent Multiple Starling Bikes?](http://help-bikes.beryl.cc/en/articles/11736750-can-i-reserve-or-rent-multiple-starling-bikes.md): We get asked this a lot
- [🚲 Starling Bike Bonus](http://help-bikes.beryl.cc/en/articles/12331165-starling-bike-bonus.md): Earn free ride time by returning out-of-bay vehicles to a parking bay
- [Riding a Starling Bike E-Bike ⚡](http://help-bikes.beryl.cc/en/articles/11736766-riding-a-starling-bike-e-bike.md): Your Guide to Getting Around Easier and Faster
- [How to Pause Your Starling Bike Ride ⏸️](http://help-bikes.beryl.cc/en/articles/11736774-how-to-pause-your-starling-bike-ride.md): Taking a break during your ride? No problem
- [🛡️ How to Stay Safe When Riding](http://help-bikes.beryl.cc/en/articles/11736911-how-to-stay-safe-when-riding.md): Tips for a smooth and secure journey with Starling Bikes
- [Can I Ride Outside the Starling Bike Zone? 🌍](http://help-bikes.beryl.cc/en/articles/11736787-can-i-ride-outside-the-starling-bike-zone.md): Important information about our riding rules
- [I Left My Vehicle Unlocked and Now It’s Gone 🚓](http://help-bikes.beryl.cc/en/articles/11736811-i-left-my-vehicle-unlocked-and-now-it-s-gone.md): What should I do?
- [What to Do if You're Involved in an Accident During Your Journey](http://help-bikes.beryl.cc/en/articles/11749003-what-to-do-if-you-re-involved-in-an-accident-during-your-journey.md): How to Report an Accident During Your Journey
- [What Happens If the Bike Stand Is Already Full When I Arrive? 🚲](http://help-bikes.beryl.cc/en/articles/11736932-what-happens-if-the-bike-stand-is-already-full-when-i-arrive.md): Learn what to do if you arrive at a full Beryl bike stand
- [Your Non-Manual Lock E-Bike isn't ending 🔐](http://help-bikes.beryl.cc/en/articles/12818061-your-non-manual-lock-e-bike-isn-t-ending.md): This guide will help you end your bike ride correctly in the app, even if you run into issues with the bike bay or front lock.
- [Making a Complaint](http://help-bikes.beryl.cc/en/articles/13532970-making-a-complaint.md): We always aim to provide a reliable service and helpful support, but we understand that sometimes things don’t go as expected. If you’d like to raise a complaint, we’ve outlined the best way to do ...