Beryl Bike Share - Help
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Rider help - FAQs
Rider help - FAQs
Getting started, hiring a Beryl Bike, riding and ending a Beryl ride
21 articles in this collection
Written by
Michelle Constante
and
Georgia Yexley
An introduction to Beryl Bikes
How to download the Beryl app
Written by
Georgia Yexley
Updated over a week ago
How do I log into the Beryl Bikes app?
Written by
Georgia Yexley
Updated over a week ago
Creating an account
Written by
Georgia Yexley
Updated over a week ago
What is the minimum age to use Beryl Bikes?
Written by
Georgia Yexley
Updated over a week ago
Can children use Beryl Bikes?
Written by
Georgia Yexley
Updated over a week ago
Information on electric bikes
Details about the Beryl e-Bike, launching in 2020
Written by
Georgia Yexley
Updated over a week ago
Riding a Beryl Bike
Can I ride outside the Beryl Zone?
Out of Zone charges, unlocking and locking outside the zone
Written by
Georgia Yexley
Updated over a week ago
Does Beryl provide helmets for riders?
Written by
Georgia Yexley
Updated over a week ago
Staying safe while riding a Beryl Bike
Tips for riding in the city
Written by
Georgia Yexley
Updated over a week ago
Hiring a bike
How to find a bike
Locate a Beryl Bike to start riding
Written by
Georgia Yexley
Updated over a week ago
How do I unlock a bike with the app?
How to unlock a Beryl Bike using NFC or the bike ID
Written by
Michelle Constante
Updated over a week ago
Can I hire more than one bike at a time?
Hiring multiple bikes at a time is not currently possible.
Written by
Georgia Yexley
Updated over a week ago
Can I reserve a bike?
Written by
Georgia Yexley
Updated over a week ago
Pausing a ride
Everything you need to know about how to pause and unpause a ride, and how much it costs
Written by
Georgia Yexley
Updated this week
How do I report a faulty bike?
Written by
Georgia Yexley
Updated over a week ago
I left my bike unlocked and now it's gone. What should I do?
Written by
Georgia Yexley
Updated over a week ago
Ending your ride on a Beryl Bike
How can I find a Beryl Bay to park my bike?
Written by
Georgia Yexley
Updated over a week ago
How do I lock my bike and end my ride?
How to lock a Beryl Bike
Written by
Michelle Constante
Updated over a week ago
Common problems
The app says my bike is locked but the journey hasn't ended.
Help with locking problems at the end of a journey
Written by
Georgia Yexley
Updated over a week ago
The app says my bike is unlocked but the lock hasn't released.
Help if your bike doesn't unlock when expected
Written by
Georgia Yexley
Updated over a week ago
I'm struggling to unlock a bike using NFC
Problems with unlocking using the NFC on your phone
Written by
Georgia Yexley
Updated over a week ago