Beryl

This article provides some answers to issues you may encounter.

Troubleshooting

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

Out of Zone charges, unlocking and locking outside the zone

How to unlock a Beryl Bike using NFC or the bike ID

Hiring multiple bikes at a time is not currently possible.

Everything you need to know about how to pause and unpause a ride, and how much it costs

Help with locking problems at the end of a journey

Help if your bike doesn't unlock when expected

Problems with unlocking using the NFC on your phone

Find answers and get help from Intercom Support and Community Experts