Beryl Bike Share - Help
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Rider help - FAQs
Rider help - FAQs
Getting started, hiring a Beryl Bike, riding and ending a Beryl ride
21 articles in this collection
Written by
Michael Willmott
and
Maria
An introduction to Beryl Bikes
How to download the Beryl app
Written by
Michael Willmott
Updated over a week ago
How do I log into the Beryl Bikes app?
Written by
Michael Willmott
Updated over a week ago
Creating an account
Written by
Michael Willmott
Updated over a week ago
What is the minimum age to use Beryl Bikes?
Written by
Michael Willmott
Updated over a week ago
Can children use Beryl Bikes?
Written by
Michael Willmott
Updated over a week ago
Information on electric bikes
Details about the Beryl e-Bike, launching in 2020
Written by
Michael Willmott
Updated over a week ago
Riding a Beryl Bike
Can I ride outside the Beryl Zone?
Out of Zone charges, unlocking and locking outside the zone
Written by
Michael Willmott
Updated over a week ago
Does Beryl provide helmets for riders?
Written by
Michael Willmott
Updated over a week ago
Staying safe while riding a Beryl Bike
Tips for riding in the city
Written by
Michael Willmott
Updated over a week ago
Hiring a bike
How to find a bike
Locate a Beryl Bike to start riding
Written by
Michael Willmott
Updated over a week ago
How do I unlock a bike with the app?
How to unlock a Beryl Bike using NFC or the bike ID
Written by
Maria
Updated over a week ago
Can I hire more than one bike at a time?
Hiring multiple bikes at a time is not currently possible.
Written by
Michael Willmott
Updated over a week ago
Can I reserve a bike?
Written by
Michael Willmott
Updated over a week ago
Pausing a ride
Everything you need to know about how to pause and unpause a ride, and how much it costs
Written by
Michael Willmott
Updated over a week ago
How do I report a faulty bike?
Written by
Michael Willmott
Updated over a week ago
I left my bike unlocked and now it's gone. What should I do?
Written by
Michael Willmott
Updated over a week ago
Ending your ride on a Beryl Bike
How can I find a Beryl Bay to park my bike?
Written by
Michael Willmott
Updated over a week ago
How do I lock my bike and end my ride?
How to lock a Beryl Bike
Written by
Maria
Updated over a week ago
Common problems
The app says my bike is locked but the journey hasn't ended.
Help with locking problems at the end of a journey
Written by
Michael Willmott
Updated over a week ago
The app says my bike is unlocked but the lock hasn't released.
Help if your bike doesn't unlock when expected
Written by
Michael Willmott
Updated over a week ago
I'm struggling to unlock a bike using NFC
Problems with unlocking using the NFC on your phone
Written by
Michael Willmott
Updated over a week ago