Rider help - FAQs

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

21 articles in this collection
Written by Michelle Constante and Georgia Yexley

An introduction to Beryl Bikes

How to download the Beryl app

Written by Georgia Yexley
Updated over a week ago

How do I log into the Beryl Bikes app?

Written by Georgia Yexley
Updated over a week ago

Creating an account

Written by Georgia Yexley
Updated over a week ago

What is the minimum age to use Beryl Bikes?

Written by Georgia Yexley
Updated over a week ago

Can children use Beryl Bikes?

Written by Georgia Yexley
Updated over a week ago

Information on electric bikes

Details about the Beryl e-Bike, launching in 2020

Written by Georgia Yexley
Updated over a week ago

Riding a Beryl Bike

Can I ride outside the Beryl Zone?

Out of Zone charges, unlocking and locking outside the zone

Written by Georgia Yexley
Updated over a week ago

Does Beryl provide helmets for riders?

Written by Georgia Yexley
Updated over a week ago

Staying safe while riding a Beryl Bike

Tips for riding in the city

Written by Georgia Yexley
Updated over a week ago

Hiring a bike

How to find a bike

Locate a Beryl Bike to start riding

Written by Georgia Yexley
Updated over a week ago

How do I unlock a bike with the app?

How to unlock a Beryl Bike using NFC or the bike ID

Written by Michelle Constante
Updated over a week ago

Can I hire more than one bike at a time?

Hiring multiple bikes at a time is not currently possible.

Written by Georgia Yexley
Updated over a week ago

Can I reserve a bike?

Written by Georgia Yexley
Updated over a week ago

Pausing a ride

Everything you need to know about how to pause and unpause a ride, and how much it costs

Written by Georgia Yexley
Updated this week

How do I report a faulty bike?

Written by Georgia Yexley
Updated over a week ago

I left my bike unlocked and now it's gone. What should I do?

Written by Georgia Yexley
Updated over a week ago

Ending your ride on a Beryl Bike

How can I find a Beryl Bay to park my bike?

Written by Georgia Yexley
Updated over a week ago

How do I lock my bike and end my ride?

How to lock a Beryl Bike

Written by Michelle Constante
Updated over a week ago

Common problems

The app says my bike is locked but the journey hasn't ended.

Help with locking problems at the end of a journey

Written by Georgia Yexley
Updated over a week ago

The app says my bike is unlocked but the lock hasn't released.

Help if your bike doesn't unlock when expected

Written by Georgia Yexley
Updated over a week ago

I'm struggling to unlock a bike using NFC

Problems with unlocking using the NFC on your phone

Written by Georgia Yexley
Updated over a week ago