Beryl

This article provides some answers to issues you may encounter.

Troubleshooting

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Michael Willmott

Shannon

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

Rider help - FAQs

How to download the Beryl app

How do I log into the Beryl Bikes app?

Creating an account

What is the minimum age to use Beryl Bikes?

Can children use Beryl Bikes?

An introduction to Beryl Bikes

Out of Zone charges, unlocking and locking outside the zone

Can I ride outside the Beryl Zone?

Does Beryl provide helmets for riders?

Staying safe while riding a Beryl Bike

Riding a Beryl Bike

How to find a bike

How to unlock a Beryl Bike using NFC or the bike ID

How do I unlock a bike with the app?

Hiring multiple bikes at a time is not currently possible.

Can I hire more than one bike at a time?

Can I reserve a bike?

Everything you need to know about how to pause and unpause a ride, and how much it costs

Pausing a ride

How do I report a faulty bike?

I left my bike unlocked and now it's gone. What should I do?

Hiring a bike

How can I find a Beryl Bay  to park my bike?

Parking stands in Brighton

How do I lock my bike and end my ride?

Information on how to end your ride in our Truro scheme.

Truro/Newquay - How can I lock my e-bike?

Ending your ride on a Beryl Bike

Help with locking problems at the end of a journey

The app says my bike is locked but the journey hasn't ended.

Help if your bike doesn't unlock when expected

The app says my bike is unlocked but the lock hasn't released.

Problems with unlocking using the NFC on your phone

I'm struggling to unlock a bike using NFC

Common problems

Find answers and get help from Intercom Support and Community Experts

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