Beryl Bike Share - Help
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Rider help - FAQs
Rider help - FAQs
Getting started, hiring a Beryl Bike, riding and ending a Beryl ride
Maria avatarMichael Willmott avatarShannon avatar
By Maria and 2 others3 authors23 articles
Troubleshooting

An introduction to Beryl Bikes


How to download the Beryl app
How do I log into the Beryl Bikes app?
Creating an account
What is the minimum age to use Beryl Bikes?
Can children use Beryl Bikes?

Riding a Beryl Bike


Can I ride outside the Beryl Zone?
Does Beryl provide helmets for riders?
Staying safe while riding a Beryl Bike

Hiring a bike


How to find a bike
How do I unlock a bike with the app?
Can I hire more than one bike at a time?
Can I reserve a bike?
Pausing a ride
How do I report a faulty bike?
I left my bike unlocked and now it's gone. What should I do?

Ending your ride on a Beryl Bike


How can I find a Beryl Bay to park my bike?
Parking stands in Brighton
How do I lock my bike and end my ride?
Truro/Newquay - How can I lock my e-bike?

Common problems


The app says my bike is locked but the journey hasn't ended.
The app says my bike is unlocked but the lock hasn't released.
I'm struggling to unlock a bike using NFC
Beryl Bike Share - Help