Rider help - FAQs

Getting started, hiring a Beryl Bike, riding and ending a Beryl ride

21 articles in this collection
Written by Freya Currie and Louis Sampson

An introduction to Beryl Bikes

Information on electric bikes

Details about the Beryl e-Bike, launching in 2020

Written by Freya Currie
Updated over a week ago

How to download the Beryl app

Written by Freya Currie
Updated over a week ago

How do I log into the Beryl Bikes app?

Written by Freya Currie
Updated over a week ago

Creating an account

Written by Freya Currie
Updated over a week ago

What is the minimum age to use Beryl Bikes?

Written by Freya Currie
Updated over a week ago

Can children use Beryl Bikes?

Written by Freya Currie
Updated over a week ago

Riding a Beryl Bike

Can I ride outside the Beryl Zone?

Out of Zone charges, unlocking and locking outside the zone

Written by Freya Currie
Updated over a week ago

Does Beryl provide helmets for riders?

Written by Freya Currie
Updated over a week ago

Staying safe while riding a Beryl Bike

Tips for riding in the city

Written by Freya Currie
Updated over a week ago

Hiring a bike

How to find a bike

Locate a Beryl Bike to start riding

Written by Freya Currie
Updated over a week ago

How do I unlock a bike with the app?

How to unlock a Beryl Bike using NFC or the bike ID

Written by Louis Sampson
Updated over a week ago

Can I hire more than one bike at a time?

Hiring multiple bikes at a time is not currently possible.

Written by Freya Currie
Updated over a week ago

Can I reserve a bike?

Written by Freya Currie
Updated over a week ago

Pausing a ride

Everything you need to know about how to pause and unpause a ride, and how much it costs

Written by Freya Currie
Updated over a week ago

How do I report a faulty bike?

Written by Freya Currie
Updated over a week ago

I left my bike unlocked and now it's gone. What should I do?

Written by Freya Currie
Updated over a week ago

Ending your ride on a Beryl Bike

How can I find a Beryl Bay to park my bike?

Written by Freya Currie
Updated over a week ago

How do I lock my bike and end my ride?

How to lock a Beryl Bike

Written by Louis Sampson
Updated over a week ago

Common problems

The app says my bike is locked but the journey hasn't ended.

Help with locking problems at the end of a journey

Written by Freya Currie
Updated over a week ago

The app says my bike is unlocked but the lock hasn't released.

Help if your bike doesn't unlock when expected

Written by Freya Currie
Updated over a week ago

I'm struggling to unlock a bike using NFC

Problems with unlocking using the NFC on your phone

Written by Freya Currie
Updated over a week ago