We have different options available for payment so you can choose the best option for your rides in Plymouth. You are charged by the minute, plus any base fees and additional charges.
Option 1: Pay As You Ride
This option is best for a single ride. You pay the unlocking fee as a base charge, then the Price Per Minute is added to the base charge. At the end of the ride, we calculate how long you used the vehicle for and your card will be charged.
Example: You ride an e-bike for 15 minutes, and end the journey in a designated Beryl Bay. You pay a £1 unlocking fee, plus 15 mins at £0.15/min = £3.25.
Option 2: Minute Bundles
This option is best for regular riders. You buy a bundle of minutes before you ride and we deduct your riding time from your balance. The cost of one minute of riding is 15p.
Example: You ride an e-bike for 15 mins, and end your journey in a designated Beryl Bay. You do not pay an unlocking fee, but 15 minutes will be deducted from your balance at the value of £2.25.
Out-Of-Bay Parking: You'll be charged the convenience fee if you end your ride outside of a designated parking bay.
The fee covers the operational cost incurred to return the bike to a bay so another user can ride. £10
Out-of-Zone Fee: Beryl operates within large operating zones, agreed with the local authority. If you end your journey outside the red-outlined zone on your in-app map, you will be charged a fee. £25
Out-of-Zone Charge +24 hours: If the bike is not brought back into the operating zone within 24 hours, an additional fee will be charged to cover the cost of recovering the bike. £80
Unlocked Bike Fee: At the end of your ride, please make sure you lock your bike correctly to end your ride. Please check in the app to make sure your bike has correctly registered as locked. Unlocked and unattended bikes are at higher risk of being stolen or vandalised, and they will not be available for other users to hire. You will be charged a flat fee, including your ride price. £10