This year to celebrate Car Free Day and thanks to National Grid, we’re offering a free ride in Norwich.
From Friday 22nd September - Sunday 24th September, get one free ride per person, up to 30 minutes long, and free unlock.
Where are free rides available?
Free rides will be available for all our bikes, e-bikes and scooters in the Norwich area.
When are the rides available?
This offer runs 22nd-24th September.
How do I claim my free rides?
This offer is applied automatically, open the Beryl app and start riding. The first 30 minutes of your ride, and the unlock fee, will be deducted at the end of your ride.
If you don't have an account yet, download the Beryl app here and follow the simple steps to sign up. You'll need to add your card details to hire a bike - this will only be charged if you end a ride out of a Beryl designed bay or out of the designated zone, or your ride exceeds the free period (see below).
How long can I ride for free?
The offer provides free unlock and 30 minutes riding free on Beryl pedal bikes, e-bikes and e-scooters.
Can I ride for longer than 30 minutes?
If your ride is longer than 30 minutes, you'll be charged our standard rate for the remainder of your ride or minutes will be deducted from your minute balance.
Our standard rates are 5p per minute for pedal bikes, 12p per minute for e-bikes, and 14p per minute for e-scooters.
How many free rides can I take?
This offer is for one free ride, up to 30 minutes long, 22-24th September.
Will I have to pay out of bay and out of zone fees?
Yes, all out of bay and out of zone fees apply during the free riding promotion.
Norwich out-of-bay fee: £10
Norwich out-of-zone fee: £20
Norwich unlocked bike fee: £10
Remember you can lock your bike and pause your ride for up to 15 minutes without out of bay/out of zone fees (for example if you need to drop into a shop or go to the loo!) The time limits for free rides include any time your ride is paused.
What happens to my Minute Bundle during the promotion period?
If you already have a minute bundle, the minutes will remain in your account and will be there waiting for you to use once the free riding period is over.
Do I need to have a payment card associated with my account?
You must have a valid payment card registered on your account in order to unlock a bike, even during a free ride promotion. Our system will run a pre-authorisation check on your card when you attempt to unlock a bike and you must have at least £1 available on the card in order to pass this check. This is to ensure you have funds available for any out of bay or out of zone fees you incur.