We have heard from some users that they would like to be able to ride with us, but don't have access to a smart phone. We have found a solution to this !
How to unlock a vehicle
After setting up an account on the Services Website users can unlock a bike by simply sending the unlock ID via SMS. If you need help with this, click here.
To unlock a vehicle, follow these steps:
Send SMS with vehicle unlock ID (found on the handlebars) to 07360 267460
The bike will unlock, and the journey starts
You will receive an SMS asking to park in a bay and lock the bike at the rear wheel
You can then end your journey by locking the bike
You will receive an SMS confirming
If you need any assistance with this give us a call:
You can call our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday.