We have heard from some users that they would like to be able to ride with us, but don't have access to a smart phone. We have found a solution to this !
How to unlock a vehicle
After setting up an account on the Services Website users can unlock a bike by simply sending the unlock ID via SMS. If you need help with this, click here.
To unlock a vehicle, follow these steps:
Send SMS with vehicle unlock ID (found on the handlebars) to 07360 267460
The bike will unlock, and the journey starts
You will receive an SMS asking to park in a bay and lock the bike at the rear wheel
You can then end your journey by locking the bike
You will receive an SMS confirming
Please be aware that scooters/Segway bikes cannot be unlocked via SMS!
If you need any assistance with this give us a call:
You can call our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday.