If you are seeing an error code showing on the LED screen on the handlebars of the e-Scooter, then we have a few tips that can help.

Error code:

  • 18e please try to ensure the throttle (Go button) is returned to its original position and try again.

  • 19e please return the left brake handle to its original position and try again.

  • 20e please return the right brake handle to its original position and try again.

If these fixes have not sorted the issue or you are seeing a different error code, please end the journey and contact the customer service team on the in-app chat.

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