Staying safe using shared bikes: Advice on COVID-19

Due to the way our bikes move around operating zones, it’s not operationally possible for us to disinfect the bikes between each ride and also keep the service running for everyone who needs it, so we’re asking our riders to help us out with the following:

  • Please wash your hands before and after riding a Beryl Bike and wear gloves. If you can’t wash your hands immediately before riding, you can use an alcohol-based sanitiser. Avoid touching your face when you haven't washed your hands.

  • Please consider other users and follow sensible precautions as advised by the NHS and the government.

  • If you are self-isolating as you are unwell with coronavirus symptoms or because someone in your household is unwell, please do not use the Beryl Bikes. If you fall unwell with suspected symptoms of coronavirus while riding a Beryl Bike then you should stop riding them and access information about what to do next via online NHS 111.

We’re keeping a close eye on advice from public health bodies and our local authority partners, and will update our operations and information for users as and when required.

If you have further questions about Bee Network Cycle Hire, please contact TfGM customer support on 0161 244 100, select option 5, then option 1, or email BNCycleHire@tfgm.com.

If you have an issue with your bike or journey, contact Beryl in-app or support@beryl.cc.

If you have an issue with your bike or journey, contact Beryl in-app or support@beryl.cc.

For any health concerns please follow NHS and Government advice.

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