Getting started with the Beryl e-Scooter

To get started, you will first need to upload your valid driving license in the app. After your license has passed the verification process you will be able to unlock an e-scooter

To unlock the e-scooter, hover your phone over the sticker in the middle of the handlebars, or manually put the unlock code into the app. Once you have unlocked the e-scooter, listen for the chime to show that the e-scooter is active.

By the right handlebar, there is a Go lever. Once you have found your balance on the e-scooter, push off with your foot to start, then use the Go lever to gain momentum and start your ride. To slow down or stop the e-scooter, there are two brake levers by the handlebars. Pull back on both brake levers smoothly when you want to slow or stop the e-scooter.

To end your ride, find the nearest Beryl Bay on the map in the app and park neatly inside the bay to avoid the out of bay fee. This means between the four green corners marked on the road. See more about the bays here. Tap 'End my ride' in the app and listen for the e-scooter chime. Check in the app to make sure the journey in the app has ended and to see the details of your ride.

If you're not confident with any aspect of using a scooter, especially balancing, steering, or braking - choose an open space away from traffic and pedestrians to try it out for the first time.

Where can I ride?

During the trial period, Beryl e-scooters can only be ridden on the road. They can be used in cycle lanes on the carriageway and the Newport bus lanes

Please note, you can NOT ride the e-scooter on pavements. In the UK, it is illegal to ride e-scooters on the pavement.

The e-scooter can go up to 12.5mph. Once you reach this speed, the motor will not go any faster. Please keep in mind, speed can vary depending on the weight of the rider and anything being carried, and the steepness of any hills you're climbing.