We have designed our micromobility system to minimise the chance of our bikes being left in inconsiderate or dangerous locations.

Users in Norwich are charged an extra fee of £5 for ending their e-scooter ride outside of a bay.

E-scooters parked out of a bay are often hired again very soon after, but if you believe that one of our e-scooters is parked somewhere it shouldn't be, please contact our support team and we'll organise for it to be moved. We will do this is soon as we can.

Can I move an e-scooter if it's on my property?

Yes, if the e-scooter is on your private property and you feel able to, feel free to move it to a public location where we can pick it up from.

Alternatively, let us know and we will organise for our team to move the e-scooter to a suitable location. Please advise when contacting us if the bike is not in a publicly accessible place or if we need any special permission to access it so we can arrange this.

You can reach us on email via support@beryl.cc or by calling our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday.

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