Ride to and from work, school or key essential journeys for free, thanks to Norfolk County Council. Simply open the app, unlock a bike and skip the traffic with a Beryl Bike.

When can I ride for free?

The free rides are available in the morning and afternoon rush, from 7:30 am to 9:30 am and 3:00 pm and 4:30 pm from Monday to Friday.

Rides must end in a Beryl Bay to avoid any further charges.

The promotion will run up to 4,000 trips taking place.

How long can I ride for free?

This promotion covers:

  • unlock and the first 30 minutes on pedal bikes

  • unlock and the first 15 minutes on e-bikes

How can I access the free rides?

All riders in Norwich will automatically be given access to the free rides. Simply open the app to find your nearest bike and your free period of riding will start when you unlock the bike (30 minutes for pedal bikes/15 minutes for e-bikes).

You must have an active payment card associated with your account to be able to unlock a bike. This will only be charged if you exceed the free ride duration or incur out of bay/out of zone fees.

What happens to my Minute Bundle during the promotion period?

If you already have a minute bundle, the minutes will remain in your account and will be there waiting for you to use once the free riding period is over!

Do I need to have a payment card associated to my account?

You must have a valid payment card registered on your account in order to unlock a bike, even during a Free Ride promotion. Our system will run a pre-authorisation check on your card when you attempt to unlock a bike and you must have at least £1 available on the card in order to pass this check. This is to ensure you have funds available for any out of bay or out of zone fees you incur.

How much will I pay for out of bay and out of zone fees?

Out of bay and out of zone fees apply as normal during the free riding promotion.

Unless you are pausing your ride, you will pay an extra charge if you lock your bike outside a Beryl Bay or outside the Beryl zone. The charges for this are:

Norwich Out of Bay fee: £5

Norwich Out of zone fee: £10

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