To continue to provide you with a good service during peak times we will be varying our standard hours. We expect this to be temporary and will keep these under review to best reflect customer needs through this difficult period. 

Our customer support team will be available on the following timetable until further notice:
Monday - Sunday 7am - 9pm

We expect this to be a temporary measure.  Please note that if you do contact us outside these hours we will try to respond as quickly as possible.  

You can contact us using the following channels as normal: 

  • In-app chat and live chat accessed via our website

  • email:

  • by phone: 020 3003 5044

Our help centre contains detailed information on all the most frequently asked questions and can be accessed 24/7.

If you need help out of hours, please use the in-app chat to leave our team a message and they'll respond to you as soon as they can during the regular customer service hours. 

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