We've taken the decision in partnership with Herefordshire Council to make Beryl Bikes temporarily free for NHS staff in Hereford and Council key workers.

Key info:

  • For NHS staff: you must sign up with your NHS email address (ending in nhs.uk). This will provide you free use of the bikes for all trips ending in a Beryl Bay
  • Trips must end in a Beryl Bay and be no longer than 60 minutes. The out of bay and out of service area fees will still apply. 
  • Free access is currently available until the end of July, but may extend should the crisis continue.

Staying safe using shared bikes: Advice on COVID-19

Due to the way our bikes move around operating zones, it’s not operationally possible for us to disinfect the bikes between each ride and also keep the service running for everyone who needs it, so we’re asking our riders to help us out with the following: 

  • Please wash your hands before and after riding a Beryl Bike and wear gloves. If you can’t wash your hands immediately before riding, you can use an alcohol-based sanitiser. Avoid touching your face when you haven't washed your hands. 
  • Please consider other users and follow sensible precautions as advised by the NHS and the government. Only use Beryl Bikes for essential journeys or for a short period of exercise, maintaining appropriate social distancing at all times. 
  • If you are self-isolating as you are unwell with coronavirus symptoms or because someone in your household is unwell, please do not use the Beryl Bikes. If you fall unwell with suspected symptoms of coronavirus while riding a Beryl Bike then you should stop riding them and access information about what to do next via online NHS 111.

For more information on how Beryl is responding to the COVID-19 situation, please see this article.


Can I request a Beryl Bay at my place of work?
Please request a bay HERE and include 'NHS access' as the reason why. We'll work with Herefordshire Council to get new bays designated as soon as we can. 

How can I sign in if I don't have my NHS email/Herefordshire Council email on my phone?
To access free rides, you must sign up with your NHS or Herefordshire council email address. When you sign up with that email, you'll be sent an email with a link that will log you into the account. If you don't have your email inbox on your phone, simply clink on the link from a desktop computer, re-enter your email and the app will automatically log you in. 

I work for the NHS but I don't have an NHS email address.
If you work in the NHS but don't have access to an official email address, please get in touch with us at support@beryl.cc to let us know about your situation so we can look for alternative arrangements. 

Do I need to have a payment card associated with my account?
Yes, to unlock a Beryl Bike you must have a valid payment card associated to your Beryl Bike account connected to your nhs.uk email or herefordshire.go.uk email. Your card will be charged with any out of bay or out of zone fees.
We'll run a pre-authorisation check of £1 on your card to make sure it has funds before allowing you to unlock a bike. (This is not a charge, just a temporary hold). 

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