Your Beryl Bike journey ends when you lock the bike, unless you choose to pause your ride. The bike must be locked manually - we aren't able to do this remotely. If you fail to lock your bike at the end of a journey you'll continue to be charged, so always take a moment to double check!
Important! Unless you have paused your ride, locking the bike will automatically end your journey and charge you for the current ride duration and any fees based on the bike's location at that moment.
Where is the lock?
The lock is located just above the rear wheel behind the seat post.
How to close the lock?
To close the lock, simply push down the pin on the left side of the lock until it clicks into place at the bottom. A silver bar will rotate through the back wheel securing the bike wheel in place. When the lock is fully closed, it will chime to let you know.
When the lock is fully closed, it will chime to let you know. The rear red light will also flash. If you don't hear the chime or see the red lights flash, check in your app to see if your journey has ended. If your journey is still live, it means the lock isn't closed properly - try pushing the lock lever down a bit more until it clicks into place.
Parking your bike
Beryl operates with a system of parking bays, called Beryl Bays. These are marked spaces in key locations where you can start and end a ride. You're free to unlock a bike and park outside a Beryl Bay. However, a convenience fee will be added to your journey if you lock the bike outside a Beryl Bay. This helps us maintain an organised bike share scheme in your city.
What happens when I end my ride?
Once you've locked the bike and your ride has ended, you'll be shown a journey summary. This shows you how much the ride cost and where you parked the bike. You'll also be able to see your route and give us any feedback.
IMPORTANT: If you don't see the end of journey summary and there is still a timer counting on your app, it means your bike hasn't been locked and you'll continue to be charged for the riding minutes. Depending on the strength of the signal in the area you leave the bike, there can be a short delay before the journey summary appears. If after several minutes the summary doesn't appear please contact our customer service team via in-app chat.