We have designed our bike share system to minimise the chance of our bikes and e-scooters being left in inconsiderate or dangerous locations. Users in Norwich are charged an extra fee of £5 for locking their bike or e-scooter outside of a bay.

Bikes and e-scooters parked out of a bay are often hired again very soon after, but if you believe there is one parked somewhere it shouldn't be, please contact our support team and we'll organise for it to be moved. We will do this is soon as we can. 

Can I move a bike or e-scooter if it's on my property?

Yes, if the bike or e-scooter is on your private property and you feel able to, feel free to pick it up and move it to a public location where we can pick it up from.  

Alternatively, let us know and we will organise for our team to move the bike or e-scooter to a suitable location. Please advise when contacting us if the bike/e-scooter is not in a publicly accessible place or if we need any special permission to access it so we can arrange this. 

You can reach us on email via support@beryl.cc or by calling our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday. 

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