We have different options available for payment so you can choose the best option for your rides in Norwich. Payment depends on how long you are riding for and whether you end your ride by locking the bike in a bay or in a free-floating location. There is also different pricing for standard Beryl pedal bikes and Beryl e-Bikes.

Beryl Bikes - pedal bikes

Beryl e-Bikes

For more information on hiring a Beryl e-Bike in Norwich, please see this article.

Option 1: Pay As You Ride (Beryl pedal bike)

This option is best for a single ride. You pay £1 to unlock the bike, then 5p per minute of riding. At the end of the ride, we calculate how long you used the bike for and your card will be charged.

Example: You unlock the bike and ride for 15 minutes. You end the ride in a Beryl Bay.

You pay: £1 unlock fee + (5p x 15 minutes) = £1 + 75p = £1.75

Option 2: Minute Bundles (Beryl pedal bike)

This option is best for regular riders. You buy a bundle of minutes upfront and we deduct minutes from your balance depending on how long you ride for. The cost of one minute of riding is 5p.

There is no fee for unlocking the bike on this option.

Example: You unlock the bike and ride for 15 minutes. You end the ride in a Beryl Bay.

You pay: 5p x 15 minutes = 75p

Option 3: Day pass (Beryl pedal bike)

This option is best for long days out. The day pass costs £12 and includes unlimited rides during 24 hours. If you have a Day Pass, you won't be charged for unlocking a bike or ending a ride outside a Beryl Bay while the pass is valid. At the end of the 24 hour period, the bike should be left in a Beryl Bay otherwise out of bay or out of zone fees will apply. 

Other charges

Convenience fee for out of bay parking: You'll be charged the convenience fee if you are on a Pay-as-you-ride or Minute Bundle pass, and end your ride outside a Beryl Bay. The convenience fee covers the operational cost incurred to return the bike to a bay so another user can ride. Norwich out of Bay fee: £5

Out of Beryl Zone fee: Beryl Bikes operate within large operating zones, agreed with our local partners. The boundary of the operating zone is clearly shown on the map in the Beryl app and on the Norwich webpage with a thick, pink line. If you lock a bike outside the operating zone, a fee will be charged.
Norwich out of zone fee: £10

If the bike is not brought back into the operating zone within 24 hours, an additional £80 fee will be charged to cover the cost of recovering the bike.

Unlocked bike fee: At the end of your ride, please make sure you lock your bike correctly whether in or out of a bay. When you lock the bike, it will chime to let you know. Please check in the app to make sure your bike has correctly registered as locked. If you forget to lock your bike and leave it unlocked, your journey will continue. Unlocked and unattended bikes are at higher risk of being stolen or vandalised, and will not appear as available on the app to other users who may need it.
A flat fee of £10 will be charged to cover the cost of us sending our operations team out to lock the bike on your behalf. If you have accumulated a large bill due to the bike being unlocked for a long period, this will be refunded and the £10 charge will be applied. 

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