We have designed our bike share system to minimise the chance of our bikes being left in inconsiderate or dangerous locations. Users are charged an extra fee for locking their bike outside of a bay.

Bikes parked out of a bay are often hired again very soon after, but if you believe that one of our bikes is parked somewhere it shouldn't be, please contact our support team and we'll organise for it to be moved if necessary.

Can I move a bike if it's on my property?

Yes, if the bike is on your private property and you feel able to, feel free to pick it up and move it to a different location. Alternatively, let us know and we will organise for our team to move the bike to a suitable location.

You can reach us on email via support@beryl.cc or by calling our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday. 

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