Please contact support (phone or in-app chat) as soon as possible with details of where and when you left the bike. We recommend that you never leave bikes unattended while unlocked as your account will be charged until the bike is successfully locked at the end of a ride.

You can reach us via support@beryl.cc or by calling our customer service team on 020 3003 5044 from 7am - 9pm Monday-Sunday. 

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