When planning your ride, knowing how far your e-Bike will take you is key. Here's everything you need to know about battery life, how to monitor it, and what to do if it runs out during your journey. 🚲
🔍 Check Before You Ride
When browsing e-Bikes in the Beryl app, you’ll see an estimated range listed for each one. This gives you a helpful idea of how far the e-Bike can go based on its current battery level.
⚠️ Keep in mind: The actual range can vary depending on a few things:
Your riding speed
Your weight and anything you're carrying
Hills or gradients on your route
📱 Battery Updates During Your Ride
Once your ride begins:
You can see the battery level and approximate range in the app
If your battery drops to 10%, we’ll notify you and show how far you can still travel
🪫What If the Battery Runs Out?
If your e-Bike runs out of battery while you're riding:
Try to push or manually ride the e-Bike to a nearby Beryl Bay if possible
If you're unable to ride it, find the nearest Beryl Bay and lock the e-Bike to end your journey
If you can’t reach a Bay, please end your journey in a considerate and safe location. You will be charged an out of bay or out of zone fee based on where you lock the e-Bike
📌 A Friendly Reminder
As per our Terms of Service, it’s your responsibility to check the e-Bike battery level before you ride. If the e-Bike runs out of battery and you lock it outside a designated area, you will still be charged, and this will not be considered grounds for a refund.
Make smart picks before you start, and enjoy the ride with peace of mind 💚