If you do not lock your vehicle, we will end your journey with a fee cap. If you have a riding pass, your minutes will remain unaffected.
Greater Manchester & West Midlands: £30
All other schemes: £10
If you have issues locking your vehicle. You should contact us immediately via live chat or phone call. When leaving your vehicle, all lights should be off and you shouldn't be able to move the vehicle.
If you are riding an e-scooter, please check here for troubleshooting locking issues.
If you are riding a bike, please check here for troubleshooting locking issues.
If you are riding an e-bike in Cornwall, please check here for troubleshooting locking issues.