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Beryl GO: How It Works

Beryl GO is our subscription for riders who want simple, predictable pricing on every trip.

Written by Scott

What you get

With Beryl GO, you pay a flat fee of £1.50 for each ride up to 20 minutes, for up to 3 rides per day.
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If you go over that, either by taking more than 3 rides in a day or riding for longer than 20 minutes, Pay as You Ride rates apply. Minutes will only be deducted from your minute bundle or riding pass if these are active and available in your wallet.
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How to buy or view your subscription

You can buy and manage Beryl GO in the app:

  1. Tap the menu button (3 lines) in the top left.

  2. Tap Wallet and/or Buy minutes.

  3. Tap Get Beryl GO.
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Turning Beryl GO on or off

Once the sliding button is green, your subscription is ON.
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To pause or cancel, slide the button to the left. Once it turns grey, your subscription is OFF.
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🎁 Using a Minute Bundle?

Why you still need £1 on your card

Our prepaid Minute Bundles are the best-value way to enjoy Beryl Bikes. You get flexible riding, no unlock fees for pedal bikes, and the freedom to use your minutes whenever you like until the stated expiry.

But even if you've bought a bundle, you'll still need a valid payment card with at least £1 available to unlock a vehicle.



💳 Why do I need funds on my card?

When you try to unlock a bike or e-vehicle, we run a £1 pre-authorisation check. This helps us confirm your card is active and has available funds.
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If your card is declined for any reason, you won't be able to unlock a bike, even if you have minutes remaining.


🚨 Why is this necessary?

Even with a Minute Bundle, some charges still apply, such as:

  • ⚠️ Out of Bay fees

  • 📍 Out of Zone fees

  • ⚡ Unlock fees for e-bikes and e-scooters (between £1 and £1.50, depending on the scheme)

That's why it's essential to have a valid card linked to your account.


🔒 Keeping the system safe for everyone

The pre-authorisation is also an important anti-fraud measure. It prevents misuse and helps us reduce the risk of bikes being stolen or damaged, so that every rider has access to a safe, reliable service.



Turning Beryl GO on or off

If you cancel the Subscription, this will mean that another payment will not be taken next month. However, the Subscription you have already purchased this month will still be valid until it expires.
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Should you no longer want the benefits of the Subscription you already bought, please let our support team know if you would like it cancelled right away.

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