How to Hire and Return an eCargo Bike 📦

The Beryl eCargo Bike is available from Poole High Street and must always be collected from and returned to the same location.

To begin your journey:
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📍 Go to the Poole High Street Beryl Bay.
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📲 Open the Beryl app and select the available eCargo Bike.
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🔓 Tap 'Unlock' to start your journey.
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💳 The eCargo Bike is charged at the same price as a standard eBike.
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When you're ready to finish your journey:
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📍 Return the eCargo Bike to the Poole High Street Beryl Bay.
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⚠️ The eCargo Bike must be returned to the same bay where it was hired. It cannot be left at any other Beryl Bay or location.
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📲 Open the Beryl app.
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🔘 Tap 'End Journey' to remotely lock the eCargo Bike.
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🔔 Wait for confirmation that your journey has ended successfully.
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Before walking away:
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✅ Confirm your journey has ended in the Beryl app.
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📱 Wait for the end-of-ride confirmation screen.
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💳 Allow your journey to be invoiced before leaving the bike.
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This confirms your hire has ended successfully.
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If you're unable to end your journey:
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🚲 Do not leave the eCargo Bike.
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📞 Contact Customer Support immediately while you are still with the bike.
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It is your responsibility to ensure your journey has ended successfully before leaving the eCargo Bike.
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If your journey isn't ended correctly:
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🚨 Your ride will remain active.
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💸 Additional riding charges may continue to accrue.
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🚲 The eCargo Bike will remain assigned to your account until the journey is ended.
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📍 If the bike is left anywhere other than the Poole High Street Beryl Bay, additional charges or recovery fees may apply.
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Taking a few extra seconds to confirm your journey has ended helps avoid unnecessary charges and ensures the eCargo Bike is available for the next customer.