🛴 Reporting the Misuse of E-Scooters 🚨

We’re proud to support sustainable travel, but we know it’s important that Beryl e-scooters are used safely and responsibly. If you see someone misusing an e-scooter, we’d really appreciate you letting us know.
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The UK Department for Transport sets clear guidelines for the trial use of e-scooters:
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✅ Only rental e-scooters can be used (not privately owned ones)
✅ Riders must hold a driving licence valid in the UK
✅ E-scooters must be ridden on roads and in cycle lanes
❌ E-scooters must not be ridden on pavements or in pedestrian areas
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All Beryl riders are made aware of these rules before starting their first ride.
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If you see something dangerous or unlawful:
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📞 Call 999 – for emergencies or if a crime is taking place
📞 Call 101 – to report after an incident has occurred
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We work closely with local police to investigate misuse and improve safety for
everyone.
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All our vehicles are GPS tracked, which helps us identify who was riding and take action where necessary.
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In order to identify the scooter users, we kindly ask you to now report a misuse incident via our form. We can then track the scooters in our system and contact the users.

Beryl E-Scooter Misuse Form
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Thanks for helping us keep the scheme safe, reliable and enjoyable for everyone 💚
Your report makes a real difference!