Beryl

You can contact us in two quick ways: ​

Tap the "Live Chat" button at the bottom right of the page

Enter your name and email to start chatting

Tell us what you’ve found and where &amp; we’ll take it from there

1. Head to our website
2. Tap the "Live Chat" button at the bottom right of the page
3. Enter your name and email to start chatting
4. Tell us what you’ve found and where &amp; we’ll take it from there

📱 You can also access Live Chat in the Beryl app on the map view. ​

___________________________________________________________

No problem! Just email us at <a href="" target="_blank" rel="nofollow noopener noreferrer">support@beryl.cc</a> with the following:

📍 Location (a Google Maps pin is ideal)

🔡 What3Words location — <a href="https://what3words.com" target="_blank" rel="nofollow noopener noreferrer">https://what3words.com</a>

🔢 Vehicle number (usually near the handlebars or frame)

🗺️ Any helpful landmarks or reference points ​

- 📍 Location (a Google Maps pin is ideal)
- 🔡 What3Words location — <a href="https://what3words.com" target="_blank" rel="nofollow noopener noreferrer">https://what3words.com</a>
- 🔢 Vehicle number (usually near the handlebars or frame)
- 🗺️ Any helpful landmarks or reference points ​

Reporting damaged or misplaced vehicles helps us:

Make sure bikes and scooters are safe and ready to use

Improve the experience for everyone in your community

- Keep the streets tidy
- Make sure bikes and scooters are safe and ready to use
- Improve the experience for everyone in your community

Thanks for doing your part to keep the Beryl fleet rolling smoothly 💚 ​ ​ ​ ​

🏥 Found a Damaged or Abandoned Beryl Vehicle?

Find answers and get help from Intercom Support and Community Experts

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🏥 Found a Damaged or Abandoned Beryl Vehicle?

🗣️ How to Report It

💬 Live Chat

📧 Prefer to Email?

Why It Matters