š What Is It?
When you try to hire a Beryl Bike, we ask your payment card provider to hold Ā£1. This is a quick check to make sure there are available funds on your card before unlocking a bike
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The request is cancelled immediately
ā Itās not a charge
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You wonāt be charged and we never take the money from your account
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While the Ā£1 hold is active, those funds may be temporarily unavailable, but they will return to you shortly.
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š Why Does Beryl Run This Check?
This is a fraud prevention measure that helps keep our schemes safe and reliable. It helps us:
Stop the use of fraudulent cards
Reduce theft and damage
Keep bikes available and safe for genuine users like you
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š Will I See This on My Bank Statement?
It depends on your bank:
š¬ Real-time banks (like Monzo or Revolut): youāll usually see it marked as āPendingā
š¦ Other banks may not show anything but your available balance might be slightly lower than your total
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ā± How Long Until the Ā£1 Is Released?
We tell your bank to release it immediately, and most will return the funds straight away.
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However, in some cases:
Your bank may take a little longer to process
Rarely, the bank waits for the hold to expire automatically (usually after a few days)
ā If the funds donāt return and youāre concerned, youāll need to contact your bank directly.